U ovom završnom radu su obrađene ponašajne i kognitivne metode u ergonomiji. U radu su objašnjene navedene metode, kako se provode, te sredstva koja su potrebna za njihovo provođenje. U eksperimentalnom dijelu rada je provedena metoda primjenjivanja upitnika, metoda je provedena u tvrtci Maistra d.d. između radnika koji su zaposleni u odjelu hrane i pića u hotelu Amarin. Cilj eksperimentalnog dijela je uočiti koliko su radnici upoznati sa svojim poslom, te kojiko su zadovoljni sa svojim radnim mjestom i nadređenima.

In this final paper, behavioral and cognitive methods in ergonomics have been studied. This paper explains methods, how they are carried out, and the resources they need to implement them. In the experimental part the method of questionnaire application was implemented, the method was implemented in Maistra d.d. between workers who are employed in the food and beverage department at Amarin Hotel. The aim of the experimental part is to find out how many workers are familiar with their work and how are they satisfied with their workplace and their superiors.